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Return to shopReturns and Exchanges
14-Day Exchange Window
Last updated: 18 September 2026. For a change-of-mind exchange, contact Pixies PK within 14 calendar days after delivery. The item must be unused, unworn and returned with its original packaging and included accessories. Approval is subject to inspection and replacement-stock availability. This voluntary exchange window is additional to, and does not limit, rights that may apply under Pakistani consumer law.
Wrong, Damaged or Not-as-Described Items
If an item arrives wrong, damaged, defective, counterfeit or materially different from its description, contact us promptly with the order number and clear photos or video. After verification, Pixies PK will offer an appropriate remedy, such as replacement or a full refund, and will cover reasonable return-delivery cost where the store is responsible. Original packaging and evidence help us investigate, but this policy does not remove any remedy that cannot lawfully be excluded. For hygiene reasons, a change-of-mind exchange for worn or opened pierced earrings is not accepted; that exception does not apply to a verified fault or incorrect item.
How to Request a Remedy
Message +92 318 8714800 before sending a parcel. Include your order number, reason and supporting images. We aim to acknowledge a complete request within 2 business days and resolve it within 10 business days after receiving any required return. Approved refunds are initiated within 7–10 business days; cash-on-delivery refunds are sent by an agreed traceable bank or mobile-wallet method. If a complaint remains unresolved, you may seek assistance from the consumer-protection authority or court with jurisdiction in your province or territory.